Shipping & Returns
Get FREE SHIPPING* on qualifying orders
to the 48 contiguous United States
*For a limited time, we’re happy to provide Free Ground Shipping on all items shipped directly from our warehouse and sent to the lower 48 United States. However, if redirected and purchasing from any of our “partner” sites (as noted on respective detail pages), please adhere to their shipping policies and promotions when checking out.
All deliveries subject to UPS delivery methods, restrictions and alerts. Not all zip codes are eligible for Saturday delivery. Most orders ship from our warehouse within 1 day of processing. Our partner sites may take longer. A separate handling charge may be incurred on large or oversize items.
Order shipments originate from Bend, Oregon, and typically require 2-7 business days to reach their destination. Deliveries do not occur on Sundays or Holidays. Orders placed before 1:00PM CST typically enter the system that day. Although a package may be ready for delivery in the morning, orders do not enter 'shipped' status until the delivery company physically picks the package(s) up from our warehouse that afternoon.
Changes to orders cannot be made after 1:00pm CST on business days, as packages may already be en route to their destination(s).
CANCELLING AN ORDER
We take pride in processing your orders quickly. Therefore, it may not always be possible to cancel your order once it has been placed. Orders that ship directly from the warehouse must be cancelled by 1:00pm CST on their scheduled ship date. Furniture and other items that require additional lead times may take us up to 72 hours to determine if we are able to grant your request. If we are unable to cancel the order prior to it entering the shipping process, you would need to return the item subject to our return policies below.
ALASKA, HAWAII, AND PO BOXES
Non-oversized shipments with Alaska, Hawaii, and P.O. box destinations incur the standard ground shipping charge but ship via U.S. Postal Service.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet:
- Double check your bank account 3 days after your return was received
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Closeout & Discontinued items
Unfortunately closeout or discontinued items cannot be returned or refunded as noted on each product page.
We can replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
20595 Murray Road #105
Bend, OR 97701
If the item was a gift and shipped directly to you from someone else, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
20595 Murray Road #105
Bend, OR 97701
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.